Rental Policies

Check-in

Approximately a week prior to your stay you will receive arrival instructions that include a complete list of policies, your door access code, wifi code, parking information, and all of the instructions you need.

Check-in is at 4pm on the day of your arrival. Door codes will not work prior to that time in order to give our cleaners time to prepare the property for your stay. If the cleaners finish early, we can notify you and provide earlier access if you wish.

Check-out

Check-out is at 10am on the day of your departure. Door codes will not work after this time. This ensures that our cleaners have enough time to prepare for the next guest. We ask that you remove any personal items and all food/drink. Trash should be taken to the garbage chute at the end of the hall and dirty dishes loaded into the dishwasher and started. Our cleaners will take care of washing and changing all bedding and towels.

Policies

Inspect the Property

We're proud to share our beachfront condo and we ask that you treat our home with respect. We've worked very hard to provide luxurious, clean, and well furnished accommodations. Upon arrival we ask that you take a look around the property and email us at info@pcbpenthouse.com if anything appears damaged or broken.

Reservation Terms

During peak season (Memorial Day to Labor Day), we rent our condo with a 7-night minimum from Saturday to Saturday. Off season we require a 3-night minimum. During the winter months of November - February we offer discounted rates to Snowbirds looking for monthly rentals.

Payment

At the time of booking a deposit of $500 is due, reservations less than $500 must pay in full. The remaining balance is due 45-days prior to your arrival date. Reservations are not confirmed until the full deposit is received.  Bookings through other platforms like Airbnb/VRBO may have their own policies.

Cancellations | Refunds | Limitations

You may cancel your reservation and receive a full refund until 45-days prior to your arrival date. Cancellations 45-15 days prior to your arrival will result in a 25% fee. Cancellations made 14 days or fewer to your arrival receive no refunds. If we are able to book new guests to replace your reservation, we will refund your charges minus a $100 cancellation fee. Bookings through other platforms like Airbnb/VRBO may have their own policies.

Occupancy

Our unit has a maximum occupancy of 8 persons. Under no circumstance may more than 8 persons occupy the unit overnight. Violations of this policy may result in additional fees and/or having security remove you from the premises.

Check In/Out

Check in begins at 4pm CST. This gives our cleaning crew time to prepare the unit for your arrival after the previous check out. The unit has a numeric keypad entry lock. We'll send you the access codes and instructions 7-days prior to your arrival.

Check out is at 10am CST. Please have all of your items out of the unit so our cleaning crew can prepare for the next check in.  We reserve the right to charge a $150/hour fee for every hour you are late leaving the property. All food items that you brought should be removed from the pantry, cabinets, and refrigerator and taken with you or placed in the trash. Put dirty dishes in the dishwasher. 

Minimum Age for Renters

We have a minimum age of 25 in order to make a reservation and stay in the unit. Parents, please do not make reservations for your college children to stay in the unit. If we determine that the person making the reservation is not present, or the primary guests are under the age of 25, you will be removed from the property without any refund. This is not just our rule, but also that of the HOA.

Housekeeping

When you check in, everything will be as clean as a whistle. All light bulbs will be working and the floors will be clean. We’re confident you’ll keep it that way – well, if a light bulb blows out, let us know and we’ll take care of that for you.

But as far as keeping it clean, just be sure to clean up after yourself.

When you check-in, if the property isn’t up to your satisfaction, please contact us and we will have the housekeeper back out there to fix anything.

Smoking and Grilling

If you’re a smoker, we respect that, but you have to take it outside and off property.  All cigarette butts must be extinguished and exposed of properly, do not leave your butts laying around. Smoking is not permitted in the unit, on the balcony, or in the building.

Grilling is absolutely permitted, but only in designated areas - not on balconies. There are grilling areas around the pool, by the gulf, or elsewhere.

Beach Service

We pay for beach service for our guests to enjoy from March-October. Beach service includes the use of two chairs on the beach and an umbrella. Provide the unit number 2308 to the beach attendant to use this service. Please note that chairs are first come, first serve - but you must check-in with the beach attendant every day.

Guarantees

We cannot guarantee the functionality of any resort amenities, the weather, the surf or water conditions, how many clouds are in the skies, how many fireworks you see or any other unreasonable things that normally would not be guaranteed.

Do not damage our condos or homes

Damage can include but is not limited to:

  • Damage to the unit or its contents, beyond normal wear and tear

  • Signs of pets having stayed in the unit

  • Excess debris, rubbish, trash, soiled dishes

  • Linens damaged, destroyed or taken

  • Furniture is damaged

  • Marks on the walls

  • Holes in the walls

We take damage to our property very seriously. So, to compensate us for our trouble, we will charge you a minimum $250 fee plus damages if we have to file a claim on any damages you cause. So, don’t damage our rental - please.

Other reasons we may charge you for damages:

  • If you’re evicted by the owner, local law enforcement, or on-site security staff

  • If you remove furniture or any other item from the unit

  • If you leave stains on the carpets, furniture or any other surface

  • If you cause damage to any of the exterior of the property

  • If you break windows

  • If you break dishes

By making a reservation with us, you agree to these policies.

We hope that you have an amazing time in Panama City Beach.